PROFESSIONAL

ENTERPRISE REPUTATION MANAGEMENT

Online reputation is a conversation. Make sure your conversation has a positive tone.

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Control Your Brand Perception.

Use your customer’s voice for client acquisition.

In an online marketplace dominated by online reviews, user generated content, and social media, many brand names have found it difficult to retain a positive image in an industry where the narrative can instantaneously change. We help brand names and enterprises stay relevant and retain an image based on positive customer experience. We follow a multiple step approach to ensure that communication is on point with each part of the customer experience, including employee interaction and the final product or service.

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REVIEW AUTOMATION

ATTRACT POSITIVITY

Our clients are kept ahead of the curve by our team monitoring online media, popular review platforms, and social media to determine how the brand is being personified. The potential for negative media coverage or negative patterns in online reviews are identified in a near real time and shared with your team.

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Our Comprehensive Reputation Management Service

Improve and protect your online reputation.

Press Releases

Continuous real time monitoring protects your online reputation by giving you a head start in resolving the core issues.

Competitor Websites

We determine the overall sentiment across different channels to keep you in touch with customer and public sentiment.

Social Media

Online reviews are used as a means to generate a positive image for your brand, while issues raised in negative reviews are communicated and resolved.

Review Sites

Your brand will receive direct feedback from customers, enabling you to improve your offerings for a better public image.

Blog Posts

Your workforce is properly informed about policies and given clear and concise instructions on handling customer interaction.

Media Buying

Mentions and coverage on social media are managed, and clear responses are used to create positive interactions.

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80% of buyers research before buying.

Capture the shoppers with a positive brand image.

The most direct and thee best way to improve your reputation is to let your customers inform you where you are falling short. Customer surveys are a valuable source for identifying areas where your brand is lacking polish and finesse. Your products and services are put to test by those who are paying for them, giving you an unbiased view of how to improve your product or service. We create powerful surveys to identify what your customers are most passionate about as well as generate feedback about specifics for precise feedback to improve the customer experience.

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CROSS CHANNEL

BRANDING FOR SOCIAL MEDIA

One of the most significant risks to your brand’s reputation could be how your workforce communicates with the public. We produce training materials and guidelines to help your team understand how they should communicate with your customers to prevent conflict and resolve customer complaint both efficiently and effectively.

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Dominate the media horizon.

Media buying produces a better online image.

Many consumers choose social media to air their grievances rather than using established channels for support and feedback. As a result, many brands have turned to social media as a way to assist their customers and gather valuable feedback. Our monitoring team identifies the mentions on social media and the sentiment behind those messages, and provides your team with relevant dat in the form of complaints, feedback, and praise directly from a passionate and vocal customer base. We provide you with a clear picture of what you can do to improve and the areas that need careful attention.

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Helped our business flourish.

“AlphaCore helped us build a brand online and position ourselves into a competitive industry. We have built a name for ourselves in Canadian region, but AlphaCore really helped us globalizing our presence online. Thanks to the success of our marketing and outreach campaigns, we can continue to expand our operations and continue to onboard businesses on our unique marketplace and platform., making a positive impact on the daily lives of the people and businesses.”

Michelle Yusep, Global Marketplace

Ensure your brand’s reputation is in safe hands.

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